Advanced IVR, built on Lync Server with UCMA 3.0

March 20th, 2011 | Tags: ,

I just found myself glued to a Channel 9 video that features a US development organisation Gold Systems. Using UCMA 3.0 (the Lync Server development API) they demonstate some impressive CEBP examples, typically applicable to a Contact Centre environment.

Very impressive stuff and a solid example on why the Microsoft UC stack has a great ROI for organisations that want to create truly interactive IVR systems.

(video can be seen below, Silverlight plug-in required)

Source: here

  1. March 20th, 2011 at 00:24
    Reply | Quote | #1

    Hello, where can i have a look at this video ?

  2. Adam [I’m a UC Blog]
    March 20th, 2011 at 10:44
    Reply | Quote | #2

    Hi Ron,

    Sorry for confusion on this, it seems some text was omitted from this post. There are some IE9 & WordPress compatibility issues I’m going to have to figure out! 🙂

    – Adam

  3. April 11th, 2011 at 23:50
    Reply | Quote | #3

    Hi Adam – thank you very much for the kind words. I didn’t expect the video to get world-wide attention! 🙂 If you ever find yourself near Boulder, Colorado in the U.S., I hope you’ll drop by and let me show you what we’re doing in person. Vonetix 7 Voice is the first “Lync IVR” and the video just scratches the surface of what we can do with it.


  4. Adam [I’m a UC Blog]
    April 12th, 2011 at 17:05
    Reply | Quote | #4

    Thanks Terry, please keep me updated on anything else you think might be of interest! 🙂

    – Adam

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