Advanced IVR, built on Lync Server with UCMA 3.0

March 20th, 2011 | Tags: ,

I just found myself glued to a Channel 9 video that features a US development organisation Gold Systems. Using UCMA 3.0 (the Lync Server development API) they demonstate some impressive CEBP examples, typically applicable to a Contact Centre environment.

Very impressive stuff and a solid example on why the Microsoft UC stack has a great ROI for organisations that want to create truly interactive IVR systems.

(video can be seen below, Silverlight plug-in required)

Source: here