Advanced IVR, built on Lync Server with UCMA 3.0
March 20th, 2011
| Tags: Contact Centre, Lync Server 2010
I just found myself glued to a Channel 9 video that features a US development organisation Gold Systems. Using UCMA 3.0 (the Lync Server development API) they demonstate some impressive CEBP examples, typically applicable to a Contact Centre environment.
Very impressive stuff and a solid example on why the Microsoft UC stack has a great ROI for organisations that want to create truly interactive IVR systems.
(video can be seen below, Silverlight plug-in required)
Source: here
Hello, where can i have a look at this video ?
Hi Ron,
Sorry for confusion on this, it seems some text was omitted from this post. There are some IE9 & WordPress compatibility issues I’m going to have to figure out! 🙂
– Adam
Hi Adam – thank you very much for the kind words. I didn’t expect the video to get world-wide attention! 🙂 If you ever find yourself near Boulder, Colorado in the U.S., I hope you’ll drop by and let me show you what we’re doing in person. Vonetix 7 Voice is the first “Lync IVR” and the video just scratches the surface of what we can do with it.
Terry
Thanks Terry, please keep me updated on anything else you think might be of interest! 🙂
– Adam