Garner releases 2010 “Magic Quadrant” for Unified Communications

August 9th, 2010 | Tags:

Whilst this report has already done the rounds, seen on many telephony vendor sites and blogs, I thought I would also make reference to the report published late last month (July 28th) and include a little narrative too!

So what is Gartner’s “Magic Quadrant”? Gartner’s description:

“depict markets in the middle phases of their life cycle by using a two-dimensional matrix that evaluates vendors based on their completeness of vision and ability to execute. The Magic Quadrant has 15 weighted criteria that plot vendors based on their relative strengths in the market. This model is well suited for high-growth and consolidating markets where market and vendor differentiations are distinct.”

In English they provide an illustration of how the top vendors have performed against their weights, a market overview and a review of vendor strengths and weaknesses. This illustration may not come as a surprise to those who are UC-savvy, however it does act as a good independent view and something to back up your business case/include within your slide decks.

So what can be made from the newly created matrix of UC suppliers, no surprises really Microsoft, Cisco and Avaya come out top on their ability to execute and completeness of vision (see below)

When digging deeper into detailed analysis a common theme of strengths/weaknesses can be indentified:

  • Integration with standard set of enterprise technology
  • Functionality, including voice, IM and conferencing
  • Price

I highly recomend a look into the full report, including high level pros/cons for suppliers referenced above, available on Gartner’s site here.