Communications Enabled Business Processing (CEBP) with Microsoft Lync Server 2010
January 19th, 2011
| Tags: Lync Server 2010
With Unified Communications adoption ramping up and businesses realising end-user benefits, attention is now starting to turn towards additional UC related platform benefits, specifically business process optimisation via the integration of voice and application systems.
The video demo below illustrates eCommerce/Contact Centre agent integration delivered via Lync Server 2010 – pretty impressive!
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