How to reset or restore factory defaults for an AudioCodes MediaPack 11x gateway?

December 11th, 2010 | Tags:


This is clearly documented within the AudioCodes “Fast Track Guide”, right? – well yes and no. AudioCodes decided to miss a critical piece of information which cost me 2 hours of my precious life (ultimately I would have expected it to take 2mins!) 

The documentation supplied can be seen below: 


The key factor that needs to be considered, is where the above is performed whilst a network cable is connected – should this be the case then the reset process is completely disregarded! Therefore ensure your Ethernet cable is disconnected throughout this procedure and wait until the “fail” light is off before re-connecting your cable.

Here’s hoping this saves you some time and AudioCodes update their documentation! 🙂