Telephone call recording options in OCS 2007
Call recording is quite often a real challenge for the enterprise and after you decide to move away from TDM based technologies to VoIP it can get even more confusing. With OCS 2007 there are a number of call scenarios to account for:
- SIP-to-SIP calls or Communicator only calls
- Enterprise Voice calls (EV)
- Remote call control (RCC)
Some of these (as explained in Tom Keating’s Blog) do not even hit your PBX for example scenario 1. Tom does however do a great job of detailing options available today and it does make it clear that an enterprise level solution is required. Perhaps some day soon when OCS becomes your IP-PBX we can have an integrated solution, this may be the one disadvantage of a no-rip and replace solution – well you can’t have it all can you?
For more OCS call recording options head over to Tom’s Blog