Telephone call recording options in OCS 2007

July 28th, 2009 | Tags: ,

Call recording is quite often a real challenge for the enterprise and after you decide to move away from TDM based technologies to VoIP it can get even more confusing. With OCS 2007 there are a number of call scenarios to account for:

  1. SIP-to-SIP calls or Communicator only calls
  2. Enterprise Voice calls (EV)
  3. Remote call control (RCC)

Some of these (as explained in Tom Keating’s Blog) do not even hit your PBX for example scenario 1. Tom does however do a great job of detailing options available today and it does make it clear that an enterprise level solution is required. Perhaps some day soon when OCS becomes your IP-PBX we can have an integrated solution, this may be the one disadvantage of a no-rip and replace solution – well you can’t have it all can you?

For more OCS call recording options head over to Tom’s Blog